Mint Lube Case Study

Banin Akif MBA – I Seat # 7049 Operations Management CASE STUDY (MINIT-LUBE INC. ) Q. 1What constitutes the mission of Minit-Lube? Ans:The mission statement for Minit-Lube can be derived as followed: Our Mission: To provide fast, reliable and superior services in a customer friendly environment while ensuring lowest possible fares. Q. 2How does the Minit-Lube operation strategy provide competitive advantage? Ans:Minit-Lube operations strategy provides the organization advantage over its competitors in the following ways: Services Design: Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time. – Quality management: Quality exceeds normal standards as all employees are neatly dressed and fully trained from minit-lube school. – Process: Efficient use of human resource enables fast service provision as three workers simultaneously work on a car to provide oil-change services. – L ocation: Spotless environment provides customer a refreshing feeling. – Layout design: Minit-Lube layout supports process focused ‘job shop’ practice which maximizes the efficiency and quality. – Human Resource: Well trained staff graduated from minit-lube school, ensuring cost effectiveness by building good customer relationships and providing speedy and accurate service. Each individual specializes in its own work enabling the maximum level of service. – Scheduling: Service providedin least possible time frame with use of efficient human resource in order to meet customer schedules. – Maintenance: Minit-Lube provides reliable maintenance solutions because of their trained staff and superior operations management. Q. 3 Is it likely that Minit-Lube has increased productivity over its more traditional competitors? Why? How would we measure productivity in this industry? Ans:Minit-Lube increased productivity over its traditional competitors in the following ways: – Well trained/educated labor: labor plays a vital role in productivity and as employees of minit-lube are both well educated and trained, they increase the productivity of the organization. More Output in lesser time: As compared to its competitors, at minit-lube the car comes in and goes out in only 10 mins which significantly increases the output and therefore, productivity. Also, providing service to 3 cars simultaneously also enhances the productivity if the competitors are servicing less than 3 cars keeping all other factors constant. Productivity= Output____ Input = No. of cars serviced in an hour____ Labor hours put in by the team